DayToDay Responsbilities:

• Recognizes, documents, and addresses more complex and/or systemic problems and work with other technology support teams when required.

• Proposes and evaluates new service offerings, advocating customer requirements and perspective and maintaining alignment with IT roadmap.

• Provides timely and accurate updates of asset management records as a result of incident resolution, service request fulfillment, physical inventory/audit and refresh activities including status, location, assignment and others.
• Recognizes, documents, resolves and escalates anomalies and inconsistencies between and within observed physical assets and recorded asset information.

• Solicits, collaborates on and authors, reviews and/or edits client facing knowledge content to enable self-service and lowest cost of service.

• Provides specialized incident resolution and request fulfillment services having demanding performance standards such as after-hours support, executive support and other services as scheduled and/or assigned.
• Provides other required support services during peak demand periods and other high volume scenarios as necessary.

• Applies and adheres to established company and location safety values, culture and work processes & procedures; actively participate in safety rituals.
• Performs other duties as assigned.

Must Have:

• Core responsibility is customer service, setting up machines, phones
• 5+ years of experience as a helpdesk analyst - SCCM, Exchange, Outlook, Windows OS
• Support 300+ on site employees with helpdesk related issues (Phone support, printer/wifi support and connectivity (VPN), setting up new user accounts, etc)
• Mixed bag of hardware/software requirements
• No formal ticketing system, self-managed process - Need someone that understands change control, process control, etc,

NiceToHave:

• SOX background is a plus

If you are interested send your resumes at oshin.verma@collabera.com