Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.

Job Description

The Standard Operating Procedure (SOP) Coordinator is responsible for assistance in developing, implementing, and maintaining standard operating procedures across various departments within the Company. This role ensures that all SOPs are aligned with company policies, regulatory requirements, and best practices to enhance operational efficiency and service delivery.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

SOP Development and Implementation:

Support the development, review, and update SOPs for all operations, including leasing, maintenance, tenant relations, and financial reporting.
Collaborate with department heads and stakeholders to identify areas needing procedural documentation or improvement.
Support SOP Manager to ensure that SOPs comply with local, state, and federal regulations, particularly in areas related to property management.
Proofread and refine language to ensure clear, concise communication in all SOPs, training decks, policies, online trainings, and reference guides.
Develop FAQs based on training call questions and discussions.
Create forms and checklists from policies and SOPs as needed.
Prepare SOP Sprints.

Training:

Provide assistance to SOP Manager in setting up and conducting training sessions.
Provide ongoing support and guidance to employees in understanding and adhering to SOPs.
Support the maintenance of a central repository for all SOPs, ensuring easy access for all employees.
Review and create quizzes for each training module.
Verify quiz effectiveness and make necessary revisions.
Convert existing policies into Workday trainings using Rise360 and StoryBuilder.

Continuous Improvement:

Regularly assess the effectiveness of SOPs and recommend improvements.
Monitor industry trends and regulatory changes to ensure SOPs remain current and relevant.
Implement feedback mechanisms to capture suggestions for SOP enhancements.

Quality Assurance and Compliance:

Support and conduct audits to ensure compliance with established SOPs.
Identify gaps in procedures and recommend corrective actions.
Maintain documentation of all SOP changes and the rationale behind them.

Collaboration and Communication:

Hold meetings with subject matter experts and leadership to develop, draft, and finalize policies and SOPs.
Engage in regular conversations and build relationships with team members across various markets and departments to stay informed on new projects, changes in projects/policies, pain points, and gaps in policies/SOPs.
Communicate changes in SOPs to all relevant parties and ensure timely updates.

Qualifications:

Proven experience in developing and managing SOPs.
Familiarity with property management software and tools.
Familiarity with PDF editing software.
Experience with e-learning platforms such as Rise360 and StoryBuilder.
Strong organizational and project management skills.
Excellent written and verbal communication skills.
Ability to work collaboratively across departments.
Detail-oriented with strong analytical skills.
Excellent proofreading and editing skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
Exceptional attention to detail.

Minimum Requirements:

Bachelor's degree in Business, Communications, or a related field.
At least 3 years of experience in property management or a related industry.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

Frequently required to sit, talk, and hear.
Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.
Occasionally lift, carry, and move up to 10 pounds.
Vision abilities required by this job include close vision, distance vision, and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$48,740.00 - $73,100.00