THE ROLE

This role will play a pivotal part in executing a comprehensive process excellence strategy, leading large-scale process improvement initiatives, and fostering a culture of continuous improvement and collaborate with cross-functional teams to assess current processes, identify gaps, and implement best-in-class solutions.

WHAT YOU WILL DO

• Proactively design, execute and monitor the performance measurement framework (metrics, KPIs and OKRS) driving alignment with the business strategy.
• Monitor key performance indicators and operational metrics to measure success and refine strategies as needed.
• Promote the risk culture within the business and monitor through ongoing assessments of the risk management and internal control frameworks.
• Conduct thorough process reviews to gain a detailed understanding of purpose and alignment with business objectives. Create standardized templates to document the process flows, identified risks and mitigating controls.
• Identify, recommend and implement improvement opportunities to positively transform workflows, process efficiencies and maintain an effective internal control environment.
• Build and maintain relationships across cross-functional stakeholders and proactively foster effective communication between levels of staff and management.
• Ensure new business initiatives are reviewed for risk and control compliance.
• Present any summary findings or results in a clear and concise manner.

WHAT WE ARE LOOKING FOR

• 4 - 6 years of experience in risk management, internal controls, operations, consulting or related experience in Financial Services.
• Experience with developing executing target measurement framework (KPIs and OKRs) and improving operational processes to achieve business objectives.
• Strong data-driven analytical abilities to interact and work effectively across functional teams.
• Proven experience managing cross-functional projects and driving process improvement initiatives.
• Strong ability to interpret data, identify trends, and develop strategies for operational efficiency.
• Excellent stakeholder management, influencing, and change management skills.
• Hands-on experience in business process reengineering and system integrations.
• Experience, understanding or certification in Lean Six Sigma, Lean or other process improvement methodologies preferred.

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