How to Apply
If you are interested in this apprenticeship opportunity in partnership with Apprenti and are applying for this position directly, you will need to register and be screened by the Apprenti Group. Additionally, you will need to apply via careers.umich.edu as well to be considered for this position.
To enter the screening process, please go directly to apprenticareers.org and select Apply from the For Applicants drop-down menu. "To expedite your Apprenti application, please type "University of Michigan" in the referral source field." This will take you to the assessment landing page. Once there, please follow the steps outlined below.
- Please review the landing page and register (be sure to select the University of Michigan as the referral source when registering).
- Once the registration has been completed, please follow the prompts for the assessment.
- This assessment will take approximately 1.5 - 3 hours. (Be sure to view the prep resources before attempting the assessment.)
- If you score 80% or above on the assessment, an Apprenti representative will reach out within 48 hours.
- Please reach out to [email protected] with any questions or concerns.
Please note that applying & passing the Apprenti assessment does not guarantee you an interview with Apprenti or the University of Michigan. There are a limited number of interview slots available and we will prioritize candidates based on the order in which we receive applications.
A cover letter and resume are required. The cover letter must be on page one of your resume and should:
1. Specifically, outline the reasons for your interest in the position
2. Outline your particular experience that directly relates to this position
The salary for this opportunity will be $40,000, which will increase to $42,000 once training, certifications, and six months of successful on-the-job training and work are completed.
Schedule: Monday-Friday 8 am-5 pm
Who We Are
The College of Literature, Science, and the Arts (LSA) Technology Services organization wants you to join our Support Services organization. Support Services is a part of LSA Technology Services. We primarily work in person at U of M's Ann Arbor Campus. We aim to provide delightful customer experiences with every customer interaction while resolving technical support requests and incidents. We are a customer service organization committed to providing exceptional technology support experiences. Join our team, and you will be a member of the largest college within the University of Michigan, engaging with the Leaders and Best in research and education!
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Generous time off and parental leave
- Options available for a remote work schedule
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Dental, vision, and life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Paid professional development opportunities
Responsibilities*
- Provide delightful customer service to faculty, staff, and students
- Troubleshoot, evaluate, and solve technology requests and incidents
- Support requests by phone, chat, walk-in, and email
- Circulate loaner audio-visual and computing equipment
- Modify support articles to maintain our internal knowledge base
Required Qualifications*
- An associate's degree in a related field or equivalent combination of education, certification, and experience
- One or more years of customer service or technical support experience
- One or more years' worth of experience in the usage and troubleshooting of computer environments
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
To learn more about diversity, equity, and inclusion in LSA, please visit lsa.umich.edu/lsa/dei .
To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision .
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.