Innovate to solve the world's most important challenges

As a Training Coordinator here at Honeywell, you will play a crucial role in coordinating and managing the customer training program for Access Solutions. Your expertise in training coordination and program management will be instrumental in ensuring the successful delivery of training programs to our customers. You will work closely with cross-functional teams to coordinate training sessions. Your strong organizational and communication skills will enable you to effectively manage training schedules, track training progress, and provide support to trainers and trainees. By ensuring the smooth execution of the customer training program, you will contribute to enhancing customer satisfaction and driving business growth.

You will report directly to our Training Manager, and you'll work out of our Pittsford, NY location on a hybrid work schedule.

We are seeking a dynamic and detail-oriented Training Coordinator to join our team. The ideal candidate will be responsible for managing the administrative aspects of our customer training programs. This role requires excellent organizational skills, a customer-focused mindset, and the ability to handle multiple tasks efficiently in a fast-paced, changing environment.

Key Responsibilities:

• Manage Training Enrollment: Oversee the enrollment process for training programs, ensuring all customer registrations are accurately recorded and processed.
• Confirm Training Sessions: Send out confirmation emails and reminders to customers regarding their training sessions.
• Handle Billing: Manage billing processes related to training programs, including invoicing and payment tracking.
• Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and offering support related to training programs.
• Coordinate Logistics: Ensure all logistical details for training sessions are managed, including venue arrangements, equipment setup, and material distribution.
• Maintain Records: Keep detailed records of training sessions, customer participation, and feedback.
• Collaborate with Teams: Work closely with other departments to ensure training programs run smoothly and meet customer needs.
• Adaptability: Demonstrate flexibility and adaptability in a dynamic environment, responding effectively to changing priorities and customer needs.

The salary range for this position is $37,700 - $55,600. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: benefits.honeywell.com.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE:

• Minimum of 2 years of experience in a training administrative role.
• Proven experience in an administrative role, preferably in a customer-facing environment.
• Excellent verbal and written communication skills.
• Strong organizational and project management abilities.
• Proficiency in using office software and managing databases.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a passion for helping others succeed.
• Ability to thrive in a fast-paced, changing environment and adapt to new challenges and priorities.

WE VALUE:

• Experience with Learning Management Systems (LMS) such as Axis by Atrixware and Docebo.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with Customer Relationship Management (CRM) software like Salesforce.
• Knowledge of ERP systems such as Oracle or SAP.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

The Access Solutions Group within Honeywell focuses on providing advanced access control solutions for various industries. Our innovative products and solutions enable organizations to enhance security, streamline operations, and improve overall access management. By joining our team, you will be part of a dynamic and growing business unit that is dedicated to delivering cutting-edge access control solutions to our customers. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Additional Information

• JOB ID: HRD244278
• Category: Customer Experience
• Location: 1212 Pittsford-Victor Road,Pittsford,New York,14534,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.