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Full Job Description
Position Details:
- Position: Escalations Representative 1 / Operations Processor 1 (Wire Investigations Representative)
- Industry: Banking/Financial Services
- Job duration: 6 months (Possible extension)
- Location: Charlotte, NC 28262 (Onsite)
- Interview Process: Virtual Interview via MS Teams - 15-20 minutes
- Work Schedule: Monday - Friday (8 AM - 5 PM EST / 10 AM - 7 PM EST)
- Pay Range: $20/hr to $21/hr Project Scope:
- The Wire Investigation team services all inquiries for the bank as they relate to Wire Transfers sent in USD and FX currency for our Consumer/Commercial, Wholesale, and Correspondent Bank clients.
- We respond to customer requests about post-value wire transfers, such as amendments, cancellations, beneficiary claims non-receipt, return of funds, and unable to apply requests.
- These investigations are processed via the Pega and IntelliTracs applications that support our Enterprise Wire Transfer and Global Wire Transfer applications.
Job Information
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