We are looking for a highly motivated and customer-focused professional to join our fulfillment team in our new Cleveland, Ohio location as a Customer Support Representative for our compressed air systems division.

In this role, you will be responsible for providing exceptional customer service and support to our customers and sales / service teams. Your primary goal will be to ensure customer satisfaction, process incoming order requests, and maintain strong relationships with our clients.

Company Culture and Values

Here at Atlas, we believe that every individual should take full ownership and show respect to all employees, regardless of department or reporting structure. This core value is something we uphold every day. Below are the key principles we stand by.

• Cover and Move (Teamwork and Support): We seek candidates who thrive in a collaborative environment, supporting their team to achieve shared goals and overcome challenges together.
• Simple (Clarity and Communication): Candidates should value clear, straightforward communication, ensuring everyone understands their role to maintain efficiency and avoid confusion.
• Prioritize and Execute (Efficiency and Focus): We look for individuals who can prioritize tasks effectively, focusing on the most critical issues to make the best use of time and resources.
• Decentralized Command (Empowerment and Trust): Ideal candidates take ownership of their responsibilities, make informed decisions independently, and align their efforts with the company's mission while fostering innovation and accountability.

ESSENTIAL RESPONSIBILITIES:

• Respond promptly and professionally to customer inquiries via phone, email, or chat, providing accurate and helpful information regarding our products and capabilities
• Assist customers in researching parts needs for compressed air systems
• Collaborate with the sales team to provide pre-sales support, including answering product-related questions and providing technical specifications.
• Process customer orders, ensuring accuracy and timely delivery.
• Document customer interactions and maintain accurate records of customer inquiries, issues, and resolutions in our CRM system.
• Communicate with vendors and customers on changes to shipment dates
• Shipping and receiving of incoming parts orders

REQUIREMENTS:

• High school diploma or equivalent
• Proven experience in a customer support or technical support role, preferably in the industrial equipment or machinery industry.
• Excellent communication skills
• Exceptional problem-solving skills and ability to think on your feet.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM software and other customer support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to lift 50 pounds

BENEFITS:

• 401(k) Retirement plan
• 401(k) Company Matching
• Health, Dental and Vision insurance
• Company paid life Insurance, short/long term disability insurance
• Employee assistance program
• Flexible spending account
• Paid time off
• Parental leave
• Paid Holidays
  

It is Atlas' Policy to employ qualified people to perform the many tasks necessary in operating our Company. An integral part of this Policy is to provide equal employment opportunity for all persons regarding recruiting, hiring, benefits, compensation, training, promotions, terminations of employment, and company sponsored social and recreational activities without discrimination because of race, color, religion, sex, national origin, age, physical or mental disability, or veteran status.

It is also the Policy of Atlas to maintain a work environment that is free of harassment of any kind. Our company does not and will not tolerate any employee unlawfully harassing another employee, for example, by addressing or referring to another employee in racially, religiously, or sexually derogatory terms.

Compensation details: 40000-50000 Yearly Salary

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