Summary

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

The position is at the Bureau of the Fiscal Service, Chief Information Officer (CIO)/Deputy Assistant Commissioner (DAC) Infrastructure and Operations, Service Operations Division (SOD), Operations Branch (OB), with the primary responsibility for providing 24-hour event management and operational support capability for the Bureau of the Fiscal Service.

Duties

The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

As an IT Specialist (CUSTSPT)(NETWORK), you will:

• Provide support for the 24/7 Fiscal Service Network Operations Center (FSNOC) in Kansas City (KCNOC), handling enterprise-level mainframe support, multiple hardware and communication systems, and the Bureau of the Fiscal Service integrated Wide Area Network Local Area Network (WAN/LAN) access and software operations.
• Provide troubleshooting support and work with Tier 2 and 3 technical staff to assist users of all organizations regarding the Fiscal Service WAN/LAN and large-scale mainframe using automated reporting and monitoring systems.
• Assist administrators and engineers in the operation and troubleshooting of data center device, operating systems, applications and hardware. This is accomplished by performing tasks assigned by the systems administrators and engineers.
• Assist computer facility staff in the operation and troubleshooting of the data center lighting, power and environmental controls. This is accomplished by performing tasks as assigned by the systems facility staff.
• Monitor activities, performance and availability of resources including mainframe platforms, distributed systems and communication services in support of the Fiscal Service WAN/LAN from an internal and external perspective using automated systems.

Requirements

Conditions of Employment

• A one-year probationary period may be required.
• Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
• Public Trust - Background Investigation will be required.
• Complete a to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, , , and .

This opportunity is also open to under Announcement 24-FS-701-MP. Please refer to that announcement for details on open period, eligibility, and how to apply.

Key Requirements:

1. Please refer to "Conditions of Employment."
2. Click "Print Preview" to review the entire announcement before applying.
3. Must be U.S. Citizen or U.S. National

Qualifications

You must meet the following requirements by the closing date of this announcement.

The experience may have been gained in either the public, private sector or . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Specialized Experience: For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience includes using IT guidelines to analyze and report issues and provide customer support for desktop, server and network operating systems.

For the GS-09, examples of such experience could include:
- Using and applying all aspects of established procedures to analyze, isolate and report network, operating systems, applications and hardware issues such as: server availability, software program errors, critical down interface or software program errors.
- Assisting computer facility staff in the operation and troubleshooting of environmental controls.
- Providing advice and assistance to customers; troubleshooting problems; and recording and handling critical IT enterprise service outages pertaining to customer's critical business functions.
- Responding to routine IT incidents and service requests by providing appropriate and prompt solutions. Assists in troubleshooting difficult or recurring issues in conjunction with team members and Fiscal Service Information and Security Services staff to identify variables and possible fixes.
- Providing first-level contact and problem resolution for both Fiscal Service employees as well as Fiscal Service business partners on issues related to end user applications, operating systems, network connectivity, and other IT issues.
- Responding to users of all levels that make requests for technical assistance in person, via phone or electronically.
AND
In addition to meeting specialized experience, applicants must have IT related proficiency in each of the four competencies listed below.
- Attention to Detail, such as monitoring activities, performance, and availability of resources including mainframe platforms, distributed systems and communication services in support of internal and external automated systems.
- Customer Service, such as providing technical assistance to staff and customers and assisting with problem resolution
- Oral Communication, such as participating in meetings on job-related subjects.
- Problem Solving, such as using reasoning and deduction to find solutions to problems.
OR
You may substitute education for specialized experience as follows:
1. Master's degree or equivalent graduate degree, or
2. Two (2) full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree.

Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas:

• Accountability
• Attention to Detail
• Communication
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honestly
• Interpersonal Skills
• Learning
• Reading
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork
• Technical

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior (highest quality category), Good (middle quality category), or Satisfactory (minimally qualified category) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

If you are a displaced or surplus Federal employee (eligible for the ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the 100th application or at 11:59 p.m. ET on 09/30/2024, whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view .

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click for eligibility and a detailed list of required documents you must submit in order to be eligible.

EDUCATION DOCUMENTATION:

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to . If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the .

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