Summary
This position is located in the Health Resources and Services Administration, Office of Operations, Office of Information Technology, Division of Grants Performance Systems. The duty location for this position is in Rockville, MD.
For more information about OIT click the "Learn more about the Agency" section.
Duties
This position is a mission critical occupation and is responsible for the analysis of system and/or security requirements, the development and implementation of mission critical applications for the agency's Information Technology operations.
As a Supervisory IT Specialist, Branch Chief you will be supervising the staff assigned to the Branch and providing feedback/suggestions to OIT management on all Branch activities relative to Enterprise Solutions and Application Management.
Your major duties and responsibilities include:
- Analyzing information security systems and applications to recommend security measures for protecting information against unauthorized access to systems and data modification or loss.
- Planning, researching, designing, implementing and maintaining robust security principles in the delivery of all IT systems.
- Planning, managing, organizing, and evaluating all related project activities.
- Providing quality IT support and in the delivery of cost- effective, customer focused products and services that support HRSA business needs and mission requirements.
- Providing technical oversight with hands-on experience on software-as-service (SaaS) solutions such as Jira, Salesforce, ServiceNow for new enterprise business solutions and performance metrics reporting systems.
- Supporting cloud-based architecture (Azure or AWS) for enterprise systems development to bring efficiencies in operations and maintenance.
- Performing the administrative and personnel management functions relative to staff supervised and establishes guidelines and performance expectations that are clearly communicated through the formal employee performance management system.
Requirements
Conditions of Employment
- U. S. Citizenship is required.
- Males ages 18 through 25 must be registered with the Selective Service.
- PHS Commissioned Corps applicants must submit current personnel orders.
- A one year supervisory probationary period may be required.
- Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
Qualifications
THESE QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE: 11/26/2024Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
To qualify for this position, you must possess IT related experience and/or training that demonstrates that you possess each of the following four competencies:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
In addition to the above OPM requirements, in order to qualify for these positions, your resume must clearly demonstrate that you have one full year of minimum qualifying specialized experience comparable in difficulty and responsibility to the grade levels listed below in the federal service.
MINIMUM QUALIFYING SPECIALIZED EXPERIENCE is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, an applicant's one full year of specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful job performance.
GS-14: Your resume must clearly demonstrate that you have one full year of the minimum qualifying specialized experience comparable in difficulty and responsibility to at least the GS-13 level in the federal service.
Examples of the minimum qualifying specialized experience equal to the GS-13 level include the following types of tasks performed on a regular and recurring basis:
- Leading the design, development, and maintenance of software solutions utilizing tools and/or technologies such as Microsoft. NET technology stack, or cloud native platforms like Salesforce.
- Managing IT software development projects throughout the agile lifecycle to ensure compliance with enterprise-level business and technical requirements to secure software development and delivery.
LEADERSHIP - Inspires, motivates and guides others toward goal accomplishment; coaches and mentors subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for individuals by applying these values to daily behaviors.
INFORMATION SYSTEMS SECURITY - Ensures the confidentiality, integrity, availability, reliability, and non-repudiation of the organization's information contained in and transmitted from systems and networks by implementing security laws, regulations, policies, standards, and control techniques.
ENTERPRISE ARCHITECTURE - Maintains a comprehensive IT framework to manage and align IT strategies, plans and systems to support the organization's mission, goals and structure.
PROJECT MANAGEMENT - Knowledge of the principles, methods, or tools for developing scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
TO PREVIEW THE OCCUPATIONAL ASSESSMENT QUESTIONNAIRE, please click on the following link:
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories: Best Qualified, Well Qualified or Qualified.
If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and selection procedures for placement in one of the following categories:
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- Best Qualified - for those who are superior in the evaluation criteria
- Well Qualified - for those who excel in the evaluation criteria
- Qualified - for those who only meet the minimum qualification requirements
Career Transition Assistance Program (CTAP)/ Interagency Career Transition Assistance Program (ICTAP): Must be found to be well-qualified to exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position. Click here for more information on .
Required Documents
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA's Office of Human Resources at
Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:
1. A current Resume - For resume writing guidance, please visit or view their Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career. To ensure all of the essential information is in your resume, we encourage you to use the r.
If you choose to use your own resume, curriculum vitae, or any other written form you choose, then you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:
- Job title
- Name of employer
- Beginning and ending dates of employment (month/day/year format)
- Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
- Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable)
- Your resume must show the series and grade or equivalent for all federal positions you have held. (if a federal position)