Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Care Redesign Leader is responsible for overseeing daily activities associated with mortality reduction and patient harm reduction quality initiatives across UNC Health hospitals. This individual facilitates the system Patient Safety Council and leads system-wide work groups. They develop strategies, identify best practices and work with individual hospitals as needs to implement improvement. They also coordinate the annual process to identify hospital-level quality improvement metrics and performance targets. This individual represents Quality Improvement within the UNC Health community and ensures continual focus on achieving desired project outcomes. This individual will interface daily with stakeholders across UNC Health entities to successfully define, plan, executive and deliver desired outcomes. This individual also works collaboratively with administrative leaders/teams, physicians, clinicians, and executives to achieve high performance outcomes.
Responsibilities:
1. Project Strategy- Develops the project charter, execution strategy, supports clinical/business case and various high-level stakeholder and project management plans required to achieve desired outcomes. Works with leadership team to ensure project execution strategy aligns with other concurrent initiatives.
2. Communication- Communicates with department leadership and key HCS and Entity Leaders to communicate project strategy, direction, changes, and clinical implications.
3. Facilitation and Quality tools - Leads and facilitates project-related discussions between stakeholder groups and utilizes skills and experience to reach desired outcomes, which may include business process designs, data analysis and visualization, project charters and work plans, care paths and order sets.
4. Projects- Responsible for delivering assigned projects on time and creating and monitoring the key metrics, as well as strategy and business requirements. Oriented to maximize each project’s impact on increasing the value of patient care by decreasing care variation or improving outcomes.
5. Complex Issues- Analyzes and resolves complex issues. Manages political issues to engage stakeholder groups and manage downstream impact of Quality Improvement work.
6. Change Management- Lead identification, facilitation and execution of change management initiatives required to achieve desired project outcomes.
7. Quantitative Skills-able to apply data manipulation and analysis skills for reporting to support initiatives
. 8. Clinical Knowledge – Provides both direct and indirect support to clinical leaders and co-workers implementing Quality Improvement tools and techniques. Includes creating and teaching educational documents.
Other Information
Other information:
Education Requirements:
● If non-clinical:
·Bachelor's degree or higher in Business Administration, Science or Health Care-related field.
·Master’s degree preferred.
If clinical:
·Bachelor's degree or higher in Business Administration, Science or Health Care-related field.
·Master’s degree preferred.
Licensure/Certification Requirements:
● If clinical: clinical education required (degree or certification or license acceptable, eg - RN, NP, PA, PT, etc.)
Professional Experience Requirements:
● If non-clinical:
•Professional Experience: If Master’s degree: five (5) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation) –OR– If Bachelor’s degree: seven (7) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation). Previous healthcare experience required.
If clinical:
·Clinical Experience: Two (2) years of experience in a healthcare managerial role, or healthcare educator role –OR– Four (4) years of experience in a clinical setting – for example: inpatient, outpatient, home health or hospice.
AND
·Professional Experience: If Master’s degree: three (3) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation) –OR– If Bachelor’s degree: five (5) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation). Clinical leadership and healthcare experience required.
Knowledge/Skills/and Abilities Requirements:
● · Proven ability to lead complex project initiatives in a clinical and/or business environment
· Excellent analytical and communication skills, including facilitation and presentation skills
· Proven ability to excel and achieve results in a team-oriented, matrixed environment
· Experience leading groups of stakeholders/leaders to achieve quantifiable results
· Knowledge of project and change management techniques and tools
· Highly responsive to internal customers
· Proficient in Office Suite tools. Prefer applicant with experience in areas such as Tableau, EHR reporting (Crystal reports, workbench, etc.)
· Proficient in reading, documenting in, and teaching use of an electronic health record. Epic preferred.
· Understands healthcare cost structures at a high level.
· Lean Six Sigma Certification or equivalent preferred
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Hospital Quality & Innovation
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $43.04 - $61.87 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.