How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

MDentistry: Advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, Inclusion

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:  -Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.  -Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Responsibilities*

Telephone Triage Manage a high volume of telephone inquiries for Dentistry using standard scripts and procedures, resulting in the scheduling of appointments for emergencies, New Patients initial visits Collects accurate and complete data for documentation of all customer interactions. Secures demographics, legal guardian and emergency contacts, guarantor Responds to inquiries submitted via email or electronic health record system. Transfer phone calls not handled by the appt office Appointment Setting Schedules appointments accurately and completes all pre-registration tasks (using the MiDent system-Future EPIC). Reschedules and/or cancels appointments; communicates with patients/families and departments/clinics as needed. Investigate and resolve issues related to appointments. Reviews daily work queues to ensure the accuracy of appointment information and completion of needed appointments. Explains the referral and new patient process and provides information on how to navigate the process to the patient. Schedule base on criteria Send Registration link Providing support resources to Patients Identify interpretation services as needed for appointments. Provides directions/maps, and parking instructions via email or hard copy Notifies appropriate leader, clinic or provider if is needed to resolve customer complaint/concern Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position. Receives complex questions and problems from peers and troubleshoots issues as they arise

Required Qualifications*

High school diploma or GED 1+ year of work experience in a call center environment, patient scheduling, or health care registration. Competent in using technology such as handheld computers, word processing, data entry, spreadsheets, and email. Must be able to maintain confidentiality with respect to patient information. Must exhibit a professional and positive image and disposition when interacting with patients, departmental staff members, and allied health professionals. Excellent Acceptable attendance record.

Work Schedule

Remote position Hours 8-5, Monday-Friday. Must be able to come onsite at any given time. This is a temporary position.

Work Locations

This position if ever asked to come into the office is located at the School of Dentistry at 1011 N University Ave. 

Additional Information

This job posting is for a University of Michigan Temporary position. Temporary employment may be full or part time, but in either case is limited in duration. Please review the full posting description for details.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.